Full STORYLINE 360° Module

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Professional Emails in the Workplace

Problem: Professional email communication is a fundamental tool for clear and organized information exchange, and it plays a crucial role in building strong business relationships, ensuring effective collaboration, and achieving overall success in the workplace. When training current and new hires, Company A has struggled to provide a professional experience for customers via email, thus resulting in loss of revenue and incorrect orders and shipments.  

Solution: The goal of the project was to create an onboarding course that would be used to eliminate instances of customer complaints due to unprofessional or incomplete emails sent by employees. 

Highlights: Layers, states, accordion interaction, click to reveal, branching, narration, avatars, free form knowledge checks, and graded quiz

Tools Used: Storyline 360, and Amazon Polly (AI narration)